Privacy Policy
This Privacy Policy explains how Gildex Gold Buyers Pty Ltd collects, holds, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our services, you acknowledge and agree to the handling of your personal information as described in this Policy.
1. What We Collect
We may collect the following personal information:
• Full name, address, phone number, and email address
• Government-issued identification (e.g. driver’s licence, passport)
• Bank account details for payment processing
• Details of items submitted (metal type, weight, descriptions, serial numbers, photographs)
• Website usage data including cookies, analytics, and advertising pixels (e.g. Google Analytics, Meta Pixel)
2. Why We Collect It
We collect personal information for purposes including:
• Complying with legal and regulatory obligations (including second-hand dealer and AML/CTF requirements)
• Verifying identity
• Processing transactions and payments
• Providing and managing our services
• Maintaining security and preventing fraud
• Marketing communications, where consent has been provided
• Creating marketing and promotional content in accordance with our Terms and Conditions, and subject to customer consent where required
3. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information only to:
• Regulatory bodies, law enforcement, or government agencies where required by law
• Service providers who assist with business operations (including IT systems, cloud storage, payment processors, and logistics providers)
• Third parties where necessary to complete a transaction or provide our services
4. Photography & Filming
In accordance with our Terms and Conditions, we may photograph or film items submitted to us for operational, compliance, and marketing purposes.
No personally identifying information (such as your name, face, or contact details) will be published without your explicit written consent.
You may opt out of marketing-related filming or photography prior to submitting items by contacting:
hello@gildexgoldbuyers.com.au
5. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Personal information may be stored using:
• Secure encrypted digital systems
• Cloud-based platforms (e.g. Google Drive, Airtable, or similar service providers)
• Secure physical storage for paper records
Records are retained only for as long as required for legal, regulatory, and business purposes.
6. Your Rights
You have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to legal retention requirements
• Make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
7. Marketing Communications
You may receive marketing communications from us where permitted by law or where you have provided consent.
You may opt out at any time using unsubscribe links or by contacting us directly.
8. Overseas Disclosure
We may use third-party service providers that store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website. Continued use of our services constitutes acceptance of any changes.
10. Contact Us
Gildex Gold Buyers Pty Ltd
Level 7, Suite 12
55 Gawler Place
Adelaide SA 5000
Email: hello@gildexgoldbuyers.com.au
Phone: 08 8151 0846